EUROCONTROL Learning Zone
Frequently Asked Questions
- What measures has EUROCONTROL taken to cope with the risks of COVID-19?
- Will my course take place as planned?
- Are hotels open in Luxembourg?
- Is public transport working normally in Luxembourg?
- Did you reduce the number of participants which attend the same course?
- What is Learning Zone?
- When do I need to log in?
- I am a EUROCONTROL Employee, how do I log in?
- I want to change my password, how can I do that?
- I don't have a login name, what should I do?
- I forgot my password, what should I do?
- I forgot my login name, what should I do?
- I want to edit my profile, how can I do that?
- I am an EUROCONTROL Employee, how do I change my line manager?
- How can I reject the terms & conditions?
- What are my data privacy rights?
- How can I access my data?
- How can I rectify my data?
- How can I erase my data?
- How can I export my data?
- How do I report inappropriate content?
Using the Catalogue
- Do I need a login to browse the catalogue?
- What is the difference between a course, a programme, and a media?
- How do I find a course or programme?
- How do I register for a course or programme?
- How can I find out what dates a classroom course is scheduled for?
- How fast will I get my Visa?
- Why is there no AUDIT -2 course?
Webinars & Virtual Courses
- What is the difference between a virtual and a classroom course?
- What is the difference between a webinar and a virtual course?
- How do I register for webinars?
- What time zone is the start time of webinars and virtual courses referring to?
- What equipment do I need to attend a webinar or virtual course?
- Can I test my system?
- My company is concerned about the use of Zoom. How can you ensure the security?
- I did not receive an appointment for my virtual course, what should I do?
- I do not see the video of the webinar presenter, is this normal?
- How can I interact with the webinar presenter?
- Are the webinars recorded? Can I have access to the recordings?
- How can I provide feedback on a webinar?
Classroom Course Documentation
- What are the types of documentation for a course?
- What is the format of the course workbook?
- When and how can I download the electronic course documentation?
- I need the course documentation for my course but I have forgotten my laptop.
- How can I take notes?
- I have forgotten to download the course documentation before the start of the course. What should I do?
- Any other problems with course documentation?
- Where can I find my course?
- My course has a Syllabus and a Library, what is the difference between them?
- Why is my material not available yet?
- How do I finish or complete a content item (e-Learning, PDF, test)?
- How do I complete a course?
- How do I complete a course evaluation questionnaire or feedback form?
- What type of certificate can I receive in a course?
- I have completed my course, how can I access my certificate?
- Where can I see the list of my fellow course participants?
- How can I share my email address with my fellow course participants?
- I have completed my programme, how can I access my certificate + transcript?
- How can I access my bookshelf
- How do I cancel a course?
- What are the cancellation fees?
Payment and Costs
- How much does it cost to register?
- What types of payment methods are available?
- How do I choose the payment method?
- Will I receive an invoice if I pay by credit card?
- How do I pay by credit card?
- What types of credit card are supported?
- I have paid by credit card and cancelled my place. How do I get reimbursed?
Focal Point Features
- Do I need to take action when I receive an email?
- How do I know who has submitted a request?
- How can I approve a request submitted by a participant?
- A staff has sent me a request (PDF) which is not in my Interface. What should I do?
- How to avoid/allow participants to be notified when I submit requests for them?
- I work with an assistant, how can I provide her or him access?
- What is an approval notification?
- How do I fill a blocked place?
- How do I replace a participant or move him to another course?
- How do I cancel a request?
- How can I download the list of requests?
- I have a mobile device (iPad, iPhone, Android device), can I use Learning Zone?
- What browsers are supported?
- Can I navigate to my previous page using the "back" button or backspace key?
Further information and help
- I want to know more about the EUROCONTROL Aviation Learning Centre, where can I find more information?
- I am coming to the Aviation Learning Centre using my electric car, where can I charge it?
- I want more information on the NMOC (ex-CFMU), where can I find it?
- I am receiving emails from Learning Zone, what are these?
- How can I unsubscribe from the emails sent by Learning Zone?
- I am a Tutor, where can I find my Courses/Documentation/Help?
- I still don't have an answer, where can I find further help?
- Where can I submit Feedback?
- I have a formal complaint, what should I do?